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Sociocultural Aspects of Conversational UX
Conversation is inseparable from the social and cultural dimensions of life within which it is embedded. It constitutes the prototypical form of oral communication humans use when they interact with each other. The conversations we have with each other are grounded in the systematic, albeit often unconscious or intuitive, application of the routines of the speech communities to which we belong.
In recent years, advances in Artificial Intelligence (AI) have opened up entirely new dimensions of action for human beings. The onset of the 4th Industrial Revolution is making possible new ways of engaging with the digital world and new ways of bringing humans and machines into contact with each other. It is only natural that as we set off into this new world we should want to transfer the conversational approaches we use in our daily lives to the interactions we have with machines.
It is only natural that we want to transfer the conversational approaches we use in our daily lives to the interactions we have with machines.
Integrating sociocultural dimensions in human-machine dialogues
Despite this clear direction of travel, a number of obstacles remain in the design…
