Conversational UX: Knowledge and Conversation

Machine, I don’t understand you

Tacit knowledge, Intention and Order in Conversation

In an earlier post, we introduced Conversation Analysis (CA) as the sociolinguistic discipline concerned with the systematic study of what is known, in general terms, as interactive talk or talk-in-interaction and, more explicitly, everyday or spontaneous conversation.




Conversational AI UX Expert at FlixBus. Connect at

Love podcasts or audiobooks? Learn on the go with our new app.

Recommended from Medium

Will an Elastic IPO open the floodgates for its open source, big data peers?

Citizen Robot: how combined forces will make human-machine interaction a trivial thing

Landing an entry-level job in the NLP/NLU industry

From AI to ROI

The End Is Meh

The Era of AI: Preparing for Insurance’s Inevitable Change

The Partnership on AI: A Multi-Stakeholder Coalition for Responsible Technology

Top 6 no-code Machine Learning platforms

Deep Talk Dashboard platform

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Dr. Carmen Martínez

Dr. Carmen Martínez

Conversational AI UX Expert at FlixBus. Connect at

More from Medium

Defining ‘Needs’ in your UX questions

A need defines the survival element for life.

Know the difference between hypothesis and fact

The Importance of the Empathize Phase in UX

How to Conduct User Research Yourself?